Refund Policy

At Unagui, we want you to be completely satisfied with our digital products and services. We stand behind the quality of our code and the value our tools provide to your e-commerce ecosystem.

30-Day Money-Back Guarantee

We offer a 30-day “no questions asked” refund for all new purchases of our digital products, including:

  • Individual Plugin Licenses (Annual and Lifetime).
  • Professional Bundles.
  • Membership Plans.

The refund period is available for thirty (30) days from the date of purchase. If the 30th day falls on a weekend or public holiday, the window extends to the next business day.

 

Renewals, Upgrades, and Monthly Plans

To ensure fairness and continuity of service, the following conditions apply:

  • Renewals: Each renewal (monthly or annual) is considered a continuation of the service. Refunds are not applicable for automatic renewals. You may cancel your subscription at any time to prevent future charges.
  • Upgrades: Refunds do not apply to license upgrades (e.g., moving from a Single Site to a Bundle or from a Free to a Pro plan).
  • Monthly Subscriptions: Only the initial month of a new subscription is eligible for a refund. Subsequent months are considered renewals and are non-refundable.

 

Misuse and Bad Faith

We reserve the right to refuse a refund request if we determine, at our sole discretion, that a user has acted in bad faith or misused our services. This includes, but is not limited to:

  • Purchasing a product for a specific one-time project and requesting a refund immediately after completion.
  • Excessive refund requests by the same user or entity.
  • Violation of our Terms of Service or licensing agreements.

 

Complementary Services and Value Adjustments

If you received any complementary or promotional services at no additional charge as part of your purchase (such as premium installation, custom CSS, or expert consultation), and you subsequently request a refund for the associated paid product, the standard market cost of those services will be deducted from your final refund amount.

 

Bundles and Memberships

Refunds for bundles and memberships are processed for the entire package. We do not offer partial refunds for individual plugins included within a bundle if the bundle was purchased at a discounted rate.

 

Free Trials

If a product or membership is accessed via a Free Trial, the 30-day refund policy does not apply, as you have had the opportunity to evaluate the software at no cost prior to being charged.

 

How to Request a Refund

We aim to make the process as seamless as possible. To request a refund, please contact our support team:

  • Email: support@unagui.es
  • Required Information: Your name, order number, and the email address used for the purchase.
  • Feedback: While not mandatory, we appreciate any feedback you can provide to help us improve our products.

Refunds are processed back to the original payment method (Credit Card, PayPal, etc.) and typically appear in your account within 5 to 10 business days.